Medical Practices
Bendigo Community Health Services features a wonderful team of trusted, caring and experienced general practitioners operating from our Bendigo Central, Mitchell Street and Kangaroo Flat sites.
If you are facing an emergency, call 000 immediately.
Our GPs can help you with all your general medical issues.
Your confidentiality will be respected and is covered by privacy laws.
Appointments
We have an appointment system for the medical practice but do keep some appointment times open for emergencies. Anyone who walks into a practice without an appointment will be triaged and provided an appointment with the nursing staff. However, this can result in long waits, we strongly recommend you make an appointment if possible. Everyone who has a GP appointment will be reminded the day before by SMS or phone.
Medical Practice Staff & Contacts
Bendigo Central
165-171 Hargreaves Street, Bendigo
(PO Box 1121, Bendigo, Victoria, 3552)
Phone: (03) 5406 1200
Fax: (03) 5441 4200
Email: bchs@bchs.com.au
Hours:
Monday to Thursday 8am – 5pm
Friday 8am – 4.30pm
Saturday & Sunday – Closed
Medical staff
Dr Karishma Kaur.
Provider number: 4813656L
Dr Louise Manning.
Provider number: 5214017L
Dr Rachel Lee.
Provider number: 247606BW
Dr Una Kennedy.
Provider number 031844DW
Dr Michael Barclay.
Provider number 5567019J
Dr Chavy Arora.
Provider number 506345HT
Community nursing staff: Louise Holland (RN – Nurse Practitioner), Peter Strange (RN – Nurse Practitioner), Mary-Anne Richardson (Clinical Nurse Consultant), Cara Jamieson (RN – Diabetic Educator), Eliza Thomas (EN), Sybilla Thomas (RN), Boska Wyatt (RN), Refugee Health Nurse (RN), Veronica Steegs (RN) Refugee Health Nurse, Debra Butcher (Diabetic Educator), Jessie Gladman (Diabetic Educator).
Mitchell Street
Our Eaglehawk clinic is currently located at 75 Mitchell Street, Bendigo.
(PO Box 1121, Bendigo, Victoria, 3552)
Phone: (03) 5406 1200
Fax: (03) 5441 4200
Email: bchs@bchs.com.au
Hours:
Monday 8am – 5pm
Tuesday 8am – 7pm
Wednesday 8am – 5pm
Thursday 8am – 5pm
Friday 8am – 4.30pm
Saturday & Sunday – Closed
Medical staff
Dr Ratnavalli Subendran.
Provider number: 2496358K
Dr Haris Noor.
Provider number: 460102GX
Dr Jas Singh.
Provider number: 4581838H
Dr Gaurav Movalia.
Provider number: 5538644L
Dr Hlaing Bwar.
Provider number: 5704888J
Dr Mehwish Riaz.
Provider number 553013BT
Dr Shivawn Stevens.
Provider number 522364RA
Community nursing staff: Boska Wyatt (RN), Heather Hinton (RN), Kate Bradshaw (EN), Cara Jamieson (RN – Diabetic Educator), Michelle Den Elzen (RN), Debra Butcher (RN – Diabetic Educator), Eliza Thomas (EN), Cheryl Kirkham (EN), Debra Mayes (RN), Amanda Kingma (RN), Cameron Cail (NP), Louise Holland (NP), Anthea Kofoed (RN), Jessie Gladman (RN – Diabetes Educator).
Kangaroo Flat
19 Helm Street, Kangaroo Flat
(PO Box 1121, Bendigo, Victoria, 3552)
Phone: (03) 5406 1200
Fax: (03) 5441 4200
Email: bchs@bchs.com.au
Hours:
Monday to Thursday 8am – 5pm
Friday 8am – 4.30pm
Saturday & Sunday – Closed
Medical staff
Dr Gary Bourke.
Provider number: 031587RH
Dr Michael Pearson.
Provider number: 045766JK
Dr Mohammad Jawad.
Provider number: 4874138X
Community nursing staff: Sheenah Van Eck (RN), Derek Cooke (RN), Boska Wyatt (RN), Lisa Walklate (RN), Chantelle Ramsey (RN), Nomusa Napier (RN).
- Dr Merryn Redenbach
- Dr Tristan Pawsey
- Dr Anne Dawson
- Dr Parul Chandra
- Dr Emily Bonett
- Dr Tarryn Corkery-Lavender
- Dr Ash Franklin
- Dr Mohammad Jawad
Services
Our doctors deliver a wide range of medical practice services, including:
- Men’s health
- Women’s health
- LGBTQI+ health
- Blood pressure checks
- ECGs
- Comprehensive health assessments
- Asthma management
- Diabetes management
- Refugee health nurse
- Employment medicals
- Family planning
- Health checks
- Lung function testing (spirometry)
- Immunisations
- Home visits
- Counselling: Drug and alcohol, generalist
- Specialist pharmacotherapy
- Alcohol and other drugs withdrawal
- Paediatrics
Accessing this service
Assistance After hours
If you have an emergency out of practice hours call 000 immediately.
For a non-emergency, or after-hours medical advice or care, our medical practice recommends you try:
- Nurse-On-Call 1300 606 024
- healthdirect GP Helpline 1800 022 222
- Bendigo Health on (03) 5454 6000.
Contacting GPs
GPs in our medical practice may be contacted during normal surgery hours. The reception staff will give the GP a message of your request and then inform you of the outcome.
Accessing Test Results
A review appointment is generally made for results of all tests, unless advised otherwise by the doctor that the patient will be phoned. A reminder system is in place to provide recalls for certain tests such as Victorian Cytology (pap smears and immunisations).
Appointment Times
Please report to reception desk upon your arrival at the medical practice. Despite our best intentions, we sometimes run late with appointments. This happens due to medical emergencies or patients requiring extra time during a consultation. Thank you for your patience and understanding.
If you have a complex condition or several issues to discuss with the GP, please notify our reception staff when making an appointment. Please book a long consultation to allow for things such as paperwork.
Fees
Bulk billing services apply to consultations in our medical practice. Please refer to Bendigo Community Health Services’ fees structure [insert link to fees page].
If you are referred to another doctor such as a specialist, you should ask that doctor about fees and other costs that may arise.
Repeat Prescriptions
Please book an appointment to see your GP for a repeat prescription. Our medical practice recommends you allow yourself plenty of time to get a repeat prescription before your supply of medication runs out. Urgent scripts requested without an appointment to see a GP may incur a fee. Please discuss with Client Services staff at reception if you have further questions.
Important: There is a $15 fee for all scripts ordered over the phone. This includes orders from pharmacies. Our medical practice recommends all patients see a GP as part of a clinical review process before a new script is issued. Any script issued as part of a normal bulk billed appointment with your GP will not incur a fee.
Home Visits
Home visits are available for regular patients whose condition prevents them from attending the practice. This will be at the discretion of our GP. If your problem is an emergency, inform the receptionist immediately.
Please note: Our GPs can provide a telehealth consult if they are unable to visit your home.
Doctors in Secondary Schools
We host one of the biggest Doctors in Secondary Schools programs in Victoria. Our doctors head out to run bulk billed (free) clinics in schools on a weekly basis. You must be a student at the participating school to use the program. Doctors in Secondary Schools Program visits:
- Wedderburn College
- Crusoe College
- Eaglehawk Secondary College
- Weeroona College Bendigo
- St Arnaud Secondary College.
Make an appointment directly via the nurse on your school’s clinic day, or through your teacher/school.
Medical Students
Our medical clinics are teaching practices, so we routinely have nursing, allied health and medical students present.
Sharing Information on Diseases
Our medical practices submit patient data to various disease specific registers (cervical, breast, bowel screening etc) to assist with preventative health management.
Consent is required from the patient on an ‘opt in’ or ‘opt out’ basis.
Practice Features
Our surgery waiting rooms and consulting rooms have wheelchair and motor scooter access.
Televisions are used for both the entertainment of consumers in waiting area and services information.
Disabled Access
Bendigo Central: Via ramp at side door entrance.
Kangaroo Flat: Via ramp at front entrance.
Mitchell Street: Via the front entrance.
Patient Reminders
The practices remind patients by letter or phone of important tests, reviews or immunisations which may be due. Please advise your doctor if you do not wish to receive these reminders.
Feedback
To request information about what the medical practice provides or about staff at the practice, or to make a complaint or compliment, please contact the Community Medical Practice Manager in person at the site, via phone on (03) 5406 1200 or post via PO Box 1121, Bendigo, Victoria, 3552.
We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or download our BCHS Complaints / Compliments form here.
Phone: 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
Email: hsc@health.vic.gov.au
Post: Level 26, 570 Bourke Street, Melbourne, Victoria, 3000.
Your Health Information
Informed consent is required before sending your health information to a third party or to you. Refer to our Client Information Booklet for further information on consent, privacy, protection of your personal information and your rights.
Your medical records are confidential. Our policy is to maintain the security of your personal health information management at all times.
Our Privacy Policy complies with the Privacy Act (1988) and Health Records Act (2001).
For information about your rights contact the Australian Information Commissioner on 1300 363 992.
